FAQ

Find answers to our most frequently asked questions.

What sizes do you offer?

We offer sizes ranging from XS to XXL across most styles. Check our size guide on product pages for more specific measurements.

How do I find my correct size?

Refer to our detailed size chart. If you're between sizes, we recommend sizing up for comfort or reaching out for help.

Can I modify or cancel my order after placing it?

Yes, if your order hasn’t been processed yet (within 12 hours), you can email us at support@the11thritual.com to make changes.

Where do you ship?

We ship worldwide. You can expect 2–7 business days for most orders, with a max of 10 business days for select items.

How can I track my order?

Once shipped, a tracking number will be emailed to you. You can follow your order’s journey directly from our website.

What are the shipping charges?

We offer free shipping on most orders. For remote or international deliveries, a small charge may apply — visible at checkout.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. Email us to initiate.

How do I return a product?

Email support@the11thritual.com with your order number and reason. We'll guide you through the return process.

How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive your return.

Can I exchange instead of return?

Yes, exchanges are possible based on stock availability. Mention it in your return email and we’ll assist you accordingly.